TAMPA, Fla., July 14, 2011 (SEND2PRESS NEWSWIRE) — Telovations, Inc., a leading provider of Cloud Communications services to business has launched Speech Assist, a voice recognition technology for Auto Attendants. With Speech Assist Telovations’ customers can easily and cost effectively add speech recognition to their call flows, allowing callers to quickly reach who they need without the frustration of traditional dial-by-name look-ups.
Telovations Speech Assist is a cloud-based speech solution that fundamentally changes the way business communicates. Proven highly accurate, Speech Assist lets callers simply say the name of the person they would like to speak with. Telovations Speech Assist delivers a superior caller experience leading to increased customer satisfaction and higher employee productivity.
“With the increasing number of mobile workers, the ability to reach the person you would like to speak with without having to type the name or extension on the key pad of your phone is a huge advantage,” said Mark Swanson, Telovations CEO. “Being able to speak the name or extension decreases misdialed numbers and increases safety of callers who may be driving or walking while dialing.”
Speech Assist can be used to connect customers with employees, departments, hours of operation and even product information, freeing key staff from repetitive low value tasks to focus on higher value functions. Based on Lyrix technology, Speech Assist ensures continuous speech recognition improvement over time through its built-in enhanced smart recognition capabilities.
Built on the BroadSoft platform, Telovations’ cloud based auto attendant has enabled customers to consolidate multiple premise based auto attendants and decrease the number of phone lines required, reducing costs and increasing efficiency. Enabling customers to call one number and reach anyone in the company, regardless of location, increases customer satisfaction, and with the addition of Speech Assist reaching the person you would like to speak with is even easier.
About Telovations, Inc.:
Based in Tampa, FL, Telovations is a next-generation managed service provider pioneering the delivery of business communications in a Software-as-a-Service model referred to as “Communications-as-a-Service” or CaaS. CaaS from Telovations enables businesses to deploy communications devices and applications on a pay-as-you-go, as-needed basis thus eliminating the need for capital investment and ongoing overhead. Offering the latest communications technology coupled with a Quality of Service guarantee, Telovations provides businesses both flexibility and scalability that they might not otherwise afford. Telovations’ services offer a compelling alternative to traditional telecommunication services.
For additional information about Telovations’ communication and collaboration solutions please visit www.telovations.com or call 1-877-934-6668.
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