Insight Research’s market analysis study, “VoIP and the SME: CableCos, Telcos, and the Rise of Hosted Service Models, 2011-2016″ points out that the advent of VoIP PBX business telephone technology and the nearly universal availability of broadband services has enabled a variety of upstart hosted service providers such as 8×8, Aptela, Fonality, and Nextiva to target the small business market.

These emerging companies are providing virtual PBX/VoIP services with enhanced features into the hotly contested lower end of the business segment-and they are doing it in ways that more competitive in terms of functionality, productivity, and pricing than the service bundles being provided by either the telcos or the MSOs.

“There are more than forty million lines in the small business segment of the market now up for grabs, so we are not talking about chump change,” says Robert Rosenberg, Insight Research president. “Our study suggests that thus far, small businesses haven’t quite latched on to this new technology so the revenue today is only in the range of one-half billion dollars, but by 2015 hosted services will be nearly a $1.2 billion market and the adoption rate of the hosted services by small businesses will continue increasing at a faster rate,” Rosenberg concluded.

“VoIP and the SME: CableCos, Telcos, and the Rise of Hosted Service Models, 2011-2016″ segments adoption by 20 vertical industries and provides revenue estimates for each. Potential small business line losses are estimated for telcos AT&T, CenturyLink, Cincinnati Bell, Fairpoint, Frontier, TDS, Verizon, and Windstream as well as for MSOs Bright House, CableOne, Cablevision, Charter, Comcast, Cox, Mediacom, SuddenLink, Time Warner, and WOW Telecom.

An excerpt of this enterprise telecommunications services market research report, table of contents, and ordering information are online http://www.insight-corp.com/reports/voip12.asp .

This 123-page report is available immediately in Electronic (PDF) format and can be ordered online for $4,695 – or call 973-541-9600 for details. More information: http://www.insight-corp.com .

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Telecommunications industry spending for OSS is expected to mirror the forecasted growth in service revenue over the next five years, indicating that the industry is expecting sustainable growth in the years ahead.

According to “Operations Support Systems, 2011-2016,” telecommunications network operators worldwide are forecasted to increase their investment in OSS at a compounded rate of 5.9 over the next five years.

North American investment in the computing and software systems used to acquire, serve, and bill customers will lag worldwide investment, growing at a compounded rate of 4.6 percent over the same period, while OSS expenditures made by carriers in the Asia, Europe, and Latin America regions will grow at 6.3 percent.

The report found that telecommunications service providers are investing most heavily in those OSS needed to support wireless 3G and 4G services. Over the forecast period, annual OSS spending to support broadband wireless will increase from $3 billion today to $22 billion in 2016.

“Telecommunications providers will continue to invest in systems that streamline their operations – particularly in growth areas such as customer care and network engineering for wireless services,” says Insight director Fran Caulfield. “Our research confirms continued strong growth for both wireless services and the operations systems that support the proliferation of smartphones, tablets, and mobility applications,” concluded Caulfield.

“Operations Support Systems, 2011-2016″ forecasts global IT infrastructure spending for billing, customer care, planning/engineering, provisioning/inventory, trouble repair, network management, business management, and workforce management systems. It also projects the professional services expenditures required to implement those systems by type of carrier in four regions: North America; Europe, the Middle East, and Africa; Asia/Pacific; and Latin America/Caribbean.

A free report excerpt, table of contents, and ordering information is online at http://www.insight-corp.com/reports/oss11.asp .

This report is available immediately for $4,695 (hard copy). Electronic (PDF) reports can also be ordered online. Visit our Website, or call 973-541-9600 for details.

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Private lines are leased point-to-point circuits, which are used for a variety of applications including connecting enterprise locations and backhauling cell towers to mobile switching centers. The new study, “Private Line and Wavelength Services, 2011-2016,” provides an in-depth analysis of the US market, including a study of the transition from frame relay/ATM networking to IP networks and the uplift driven by new video and data applications. Private line revenues will increasingly be driven by data-based cloud computing and the demand for apps.

“The insatiable demand for data has kept the private line market relatively steady over the past five years and we expect this trend to continue,” says Insight Research Director Fran Caulfield. “The need to backhaul data-intensive 4G wireless services and increased local bandwidth for wireline data and video services will sustain the private line segment for the foreseeable future,” Caulfield concluded.

“Private Line and Wavelength Services, 2011-2016″ evaluates the total private line market and segments it by local and long distance private line service revenue, wholesale and retail private line revenue, revenue by type of carrier, revenue by T1, T3 or OC-n circuit class, as well as the number of T1, T3, and OC-n private lines sold. Estimates of wavelength revenues are also provided.

A free report excerpt, table of contents, and ordering information is available online at http://www.insight-corp.com/reports/pl11.asp . The full, 186-page report is available immediately for $4,695 (hard copy). Adobe Acrobat (PDF) report licenses are also offered. Visit our website or call (973) 541-9600 for details.

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“The 2012 Telecommunications Industry Review: An Anthology of Market Facts and Forecasts” notes that wireless subscriber growth, particularly in Asia and other emerging markets, will raise wireless revenues by 64 percent from current levels, while wireline revenues show only modest growth.

Nearly all of the growth in both sectors is expected to occur in broadband services, with wireless 3G and 4G broadband services projected to grow at a compounded rate of 24 percent over the forecast period and wireline broadband services projected to grow at a 13 percent compounded rate over the same forecast horizon.

“Despite global economic uncertainty, the telecommunications industry is showing strong revenue growth, which is being driven by consumer Internet usage and business mobility solutions. These are enabling new applications,” says Fran Caulfield, Research Director for Insight Research.

“Even amidst so much economic uncertainty, the fact remains that telecommunications is a key factor in economic growth. Telecommunications facilitates socio-economic advancement and is a critical utility for economic development, much like water and energy,” Caulfield concluded.

In addition to regional and sector forecasts, the report provides an assessment of the key drivers of this growth, including industry trends, network infrastructure and access technologies, telecom services, and enterprise telecom markets. An excerpt, table of contents, and ordering information are available online at http://www.insight-corp.com/reports/review12.asp .

This comprehensive 352-page report is available immediately for $1,195 (hard copy). Electronic (PDF) reports can also be ordered online. Visit our Website, or call 973-541-9600 for details.

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The market research report notes that in this period of slow economic growth and reduced spending on basic telecommunications and IT services, many enterprises will find that purchasing managed services is a cost-effective alternative to increasing internal staffing. The study predicts that revenues associated with the managed services market will nearly double from nearly $140 billion in 2012 to $266 billion in 2016.

Insight’s newly-released market analysis report, “Managed Services in an IP World: Global Opportunities for Wireless and Wired Networks 2011-2016” includes full segment details for North America, Europe, Middle East and Africa, Asia and Pacific Rim, and Latin America.

The study differentiates and forecasts five managed service segments: managed data center services, managed infrastructure, managed LAN services, managed WAN services, and managed mobility services. In addition to the revenue forecasts for these market segments, forecasts are provided for various market subdivisions, including managed IP VPNs, security services, VoIP, LAN extensions, WLAN extensions, managed cellular services, hosting and cloud services.

“Stability has returned to the telecommunications industry and with the continued shift to wireless and cloud-based services we are forecasting strong revenue growth in the managed and outsourcing services segments,” says Fran Caulfield, Research Director for Insight Research.

“As enterprises shift their applications to the cloud and as more users access these applications via mobile devices, the level of complexity involved in managing these moving targets increases. Buying a suite of Managed Services can get the enterprise around the complexity-the local IT manager can outsource the most difficult tasks to a service provider, and probably get the job done faster and at a lower cost,” Caulfield concluded.

An excerpt of this market research report, table of contents, and ordering information are online at http://www.insight-corp.com/reports/manserv11.asp . The report is available immediately for $4,695. Electronic (PDF) reports can be ordered online. Visit our website at www.insight-corp.com or call 973/541-9600 for details.

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Insight Research’s market analysis study, “The Mobile Workforce and Enterprise Applications, 2011-2016,” takes a close look at the most important enterprise applications accessible from various mobile devices including smartphones, tablets, and sensors. The report then segments the findings into eight vertical industry classifications and presents the data for the U.S. as well as four global regions. According to the study, enterprise mobility solutions will generate nearly $40 billion in annual sales for applications developers by 2016. In addition, mobile operator revenues associated with these solutions will grow proportionately.

“Mobility solutions are dominating enterprise IT development programs, as companies rush to support their expanding mobile workforce,” says Fran Caulfield, Research Director at Insight Research.

“While the proliferation of smartphones and tablets in the enterprise has improved employee productivity, mobility has also increased the complexity of managing solutions. More features, higher bandwidth, and lower latency are table stakes, and only the application developers and service providers that can surpass meet these demands will prosper,” Caulfield concluded.

“The Mobile Workforce and Enterprise Applications, 2011-2016,” provides a detailed analysis of the wireless technologies, application platforms, and workforce trends that have created this environment. Segmentations are provided for U.S., Rest of North America; Europe, Middle East, Africa; Asia and Pacific; and Central and Latin America for applications including VoIP, fixed mobile convergence, e-mail, conferencing and collaboration, machine-to-machine communication, and sales force automation.

The market forecast is segmented by major vertical markets, including Banking, finance, insurance; Information, communication, media; Healthcare; Utilities; Retail and logistics; Transportation; Services; and Manufacturing and construction.

An excerpt of this market research report, table of contents, and ordering information are online at http://www.insight-corp.com/reports/mwf11.asp .

The report is available immediately for $4,695. Electronic (PDF) reports can be ordered online. Visit our website at www.insight-corp.com – or call 973/541-9600 for details.

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Understanding and targeting the increased spending power of the Hispanic American, African American, and Asian American communities will be crucial for telecommunications providers over the next five years.

Insight Research’s market analysis study, “US Hispanic Use of Telecommunication Services, 2011-2016,” takes a close look at the purchasing habits and telecommunications usage patterns of the Hispanic segment of the US population. The study emphasizes that the Hispanic market exhibits above-average consumption of mobile content.

The study further reports that nearly 82 percent of all Hispanic respondents now have cell phones, and that Hispanic households on average spend $103 monthly on cell phone service – twice as much as the average household spends on wireline services.

“Hispanics have surpassed the African American population as the largest minority group in the US, and Hispanic purchasing power is now growing at nearly twice the rate of the general population,” says Fran Caulfield, Research Director at Insight Research. “Fueled by strong population growth and higher technology penetration, Hispanics are heavy social-networking users. There are over 32 million Hispanics online today, their usage grows faster than other groups, they are more connected, and they will demand unique services to match their evolving needs,” Caulfield concluded.

“US Hispanic Use of Telecommunication Services, 2011-2016″ examines spending and usage patterns of Hispanics for wireline, calling cards, cellular, and international services, and compares these spending patterns to those of the general population as well as other minority segments, including Asian Americans and African Americans.

An excerpt of this market research report, table of contents, and ordering information are online at www.insight-corp.com/reports/hisp11.asp.

This 350-page report has everything and is available immediately for $4,695. Electronic (PDF) reports can be ordered online. Visit our website at www.insight-corp.com or call 973-541-9600 for details.

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According to Insight Research’s market analysis study, “Carriers and Ethernet Services: Public Ethernet in Metro & Wide Area Networks, 2011-2016,” Ethernet’s central driver continues to be its ability to meet seemingly endlessly growing bandwidth demands at lower cost and with greater flexibility than competing services. While the emergence of new high-bandwidth 40- and 100- Gigabit/s services is proceeding slowly, due largely to high current equipment prices, these will become increasingly important during the 2011-2016 forecast period.

Ethernet services are marketed under various names: transparent or native LAN, Ethernet, Gigabit Ethernet, GigE, metro Ethernet, Ethernet private line, Ethernet virtual private line, Layer 2 virtual private network, Ethernet access, and virtual private LAN service.

“Wireless backhaul is the fastest-growing sector within the Ethernet marketplace,” says Robert Rosenberg, president of Insight Research. “Ethernet can provide the necessary backhaul at lower unit costs and with greater flexibility than the older technology. The market continues to be paced by voracious bandwidth demands from its longstanding key verticals such as finance, schools, government and healthcare-whose data transmission requirements continue to grow rapidly,” Rosenberg concluded.

“Carriers and Ethernet Services: Public Ethernet in Metro & Wide Area Networks, 2011-2016″ examines carrier Ethernet market spending and usage patterns by topology (E-line, E-LAN, and access), regional domain (metro, wide-area, and access), retail/wholesale, and various bandwidth levels.

An excerpt of this carrier Ethernet services market research report, table of contents, and ordering information is available online at http://www.insight-corp.com/reports/ethernet11.asp . This 162-page report is available immediately for $4,695 in an electronic format (PDF) and can be ordered online.

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The term Web 2.0 is shorthand for a rapid deployment service paradigm used to create new applications for downloading to smartphones, applications that that run inside the service provider’s network to provide enhanced services, and applications built outside the service providers’ networks using APIs exposed by the service provider to couple their capabilities to other new applications.

According to Insight Research’s market analysis study, “Web 2.0, Mobility and Fixed Line Applications: The Revolution in New Applications Development, 2011-2016,” REST, AJAX, and widgets are the important technologies underpinning the new applications development environment; however, the most important aspect of Web 2.0 is its business approach.

Those deploying Web 2.0 services assume that their applications are built to be combined, with exposed interfaces that facilitate this, and a strategy of encouraging third party developers to combine these pieces into new applications that will benefit the end user.

“After more than 20 years of false starts with the IN, Parlay, and IMS architectures, along comes Web 2.0 and carriers finally have an architecture-independent software that developers are embracing. This architecture quickens the pace of new applications deployment and thereby boosts network usage, so we think carriers will soon be lining up to support Web 2.0,” says Robert Rosenberg, Insight Research.

“With a projected compounded annual growth rate of 30 percent and with new revenue opportunities for mobile operators, fixed line operators, VoIP providers and the apps developers themselves, we see opportunities for all to get a slice of the pie,” Rosenberg concluded.

An excerpt of the “Web 2.0, Mobility and Fixed Line Applications: The Revolution in New Applications Development, 2011-2016″ market research report, table of contents, and ordering information are online at http://www.insight-corp.com/reports/web2011.asp .

This 139-page report is available immediately for $3,995 (hard copy). Electronic (PDF) reports can be ordered online. Visit our website – http://www.insight-corp.com – or call 973/541-9600 for details.

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By quickening the time to market for new services, open source software has already had a profound impact on the telecommunications industry, and while such impacts are not being trumpeted loudly in the trade press or being discussed openly by the carriers, they are nonetheless real.

Insight Research’s market analysis study, “Open Source Software Impacts on Telecom Services, 2011-2016″ notes that carriers adopting open source can more quickly deploy new services at lower development costs since the code is improved upon and supported by a large pool of software talent, at little or no cost. The main disadvantages include the risk of using software that infringes intellectual property rights, and using the software outside the terms of the software’s license.

“Purchasing traditional commercial proprietary software to implement new service platforms typically means high initial costs and greater on-going support costs, less flexibility, and operating within a closed architecture,” says Robert Rosenberg, Insight Research Corp. President.

“Open source revolves around a community of developers and users that keep open source software alive and fresh because the community keeps evolving the code, and this kind of continuous attention really shortens a new product development cycle,” Rosenberg concluded.

“Open Source Software Impacts on Telecom Services, 2011-2016″ segments the markets by U.S. as well as global region for OSS/BSS functions including network management, CRM, trouble management, and billing. Forecasts are also provided for spending on IP equipment software loads. Professional services and support services revenues related to OSS/BSS functions are also forecast.

An excerpt of the “Open Source Software Impacts on Telecom Services, 2011-2016″ market research report, table of contents, and ordering information are online at http://www.insight-corp.com/reports/open10.asp .

This 187-page report is available immediately for $3,995 (hard copy). Electronic (PDF) reports can be ordered online. Visit our website, or call 973/541-9600 for details.

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