Currently, many businesses measure quantitative call data like; how many calls were received, how many calls were abandoned, how many rings it takes to answer an inbound call, etc. This data only answers “what” communication is happening within your business. VocalQ measures the context and content of your communications.

In addition to measuring quantitative and descriptive data, VocalQ goes a step further by recording and alerting on the quality of interactions. With VocalQ, calls are sampled with call recording and the dialog is benchmarked. Things like customers having to repeat themselves and correct responses to questions can be measured. In addition, the recorded conversations can be compared against customer surveys so supervisors can discover why an interaction went well or went awry. Through this product, a qualitative score on calls can be calculated and the highest scored calls can later be used for customer service training.

Another benefit of VocalQ is the ability to take immediate action on “voice alerts.” Supervisors can identify words and phrases in conversations that are known to be critical. Phrases such as “system outage” or “I am down” can be used to trigger messages to supervisors who can then automatically put additional customer service agents into a queue. This results in the ability to address problems immediately and improve the processes and procedures that directly impact the quality of service provided to customers.

“Speech recognition and analysis has come a long way in the last decade and the technology is poised to accelerate in the next. The day is not too far off when speech recognition and analytics will morph from improving customer interactions to being the customer interaction,” said Mark Swanson, Telovations’ CEO. “Once we understand what a positive experience looks like, we can model that experience to efficiently create intuitive speech-enabled dialogs that automate many of today’s routine interactions and ultimately provide a better customer experience.”

“When presenting live demonstrations at the recent Enterprise Connect show in Orlando, Fla., we heard common reactions around the value of speech-enabled automation. Moving from paper contracts to ‘voice contracts’ was one example of how a company can utilize this product. Some other examples were, being alerted when callers mentioned a specific promotion that is being offered and also on-demand recording for important sales calls when on the road,” says Marc Tribbe, director of product development for Telovations. “The power of voice has now been taken to an entirely new level, allowing business to discover the truth within their communication interactions.”

Telovations is offering a free trial of VocalQ for the next 90 days. For more information, please visit http://www.telovations.com/vocalq .

About Telovations:
Based in Tampa, Fla., Telovations is a next-generation managed service provider pioneering the delivery of business communications in a Software-as-a-Service model referred to as “Communications-as-a-Service” or CaaS. CaaS from Telovations enables businesses to deploy communications devices and applications on a pay-as-you-go, as-needed basis thus eliminating the need for capital investment and ongoing overhead. Offering the latest communications technology coupled with a Quality of Service guarantee, Telovations provides businesses both flexibility and scalability that they might not otherwise afford. Telovations’ services offer a compelling alternative to traditional telecommunication services. For additional information about Telovations’ communication and collaboration solutions please visit www.telovations.com or call 1-877-934-6668.

VocalQ is a service mark of Telovations.

News Source: Telovations Inc. :: This press release was issued on behalf of the news source by Send2Press® Newswire, a service of Neotrope®. View all current news at: http://Send2PressNewswire.com .

“We are excited to have Resource Partners Group on board to help grow our presence. Dave Jacobs and the team bring a wealth of experience and knowledge, and we know they will do a great job of expanding the Telovations’ Brand,” said Sean Burke, Telovations’ senior vice president of sales and marketing.

“Dave’s commitment to innovation and presenting high value solutions to customers is a perfect fit for Telovations’ mission,” said Burke.

“Resource Partners Group was looking for a solution to provide our clients a next generation communications platform and we found the perfect partner with Telovations. Whether it’s call center, call recording, hosted voice or communications that haven’t been developed, Telovations’ flexibility and ability to bring products to our customers is exactly what we needed,” said Dave Jacobs, Resource Partners Group’s executive vice president.

Details of the partnership were not disclosed by the companies.

Based in Tampa, Florida, Telovations is a next generation communications company that innovates the way you communicate. Businesses today communicate through many different collaboration efforts, mobility solutions, and numerous applications. Telovations provides unified communication solutions that tie all of these together and allow your business to be more flexible, manageable, and scalable. Our approach, Communication-as-a-Service (CaaS) is an integrated delivery model of hosted business communications, allowing your company to leverage applications such as hosted voice, unified messaging, hosted call center, hosted recording, CRM integration, along with detailed analytics and statistics. For additional information about Telovations’ communication and collaboration solutions please visit www.telovations.com or call 1-877-934-6668.

Resource Partners Group Inc. (RPG) is an Illinois-based telecom and business consultant group that focus on business optimization, engineering, operations, program management, infrastructure and processes for technology and services clients. RPG has extensive knowledge and experience in call centers, telecom and data facilities, and business process optimization where we provide insight, recommendations and decisions on technologies, systems, tools, processes, operations, and future business opportunities. Since 2003, RPG has been servicing clients in state and local government, retail, manufacturing, services, healthcare, hospitality and education. For additional information about RPG please visit www.rpgroup.us or call (847) 713-2900.

News Source: Telovations Inc. :: This press release was issued on behalf of the news source by Send2Press® Newswire, a service of Neotrope®. View all current news at: http://Send2PressNewswire.com .

Telovations Speech Assist is a cloud-based speech solution that fundamentally changes the way business communicates. Proven highly accurate, Speech Assist lets callers simply say the name of the person they would like to speak with. Telovations Speech Assist delivers a superior caller experience leading to increased customer satisfaction and higher employee productivity.

“With the increasing number of mobile workers, the ability to reach the person you would like to speak with without having to type the name or extension on the key pad of your phone is a huge advantage,” said Mark Swanson, Telovations CEO. “Being able to speak the name or extension decreases misdialed numbers and increases safety of callers who may be driving or walking while dialing.”

Speech Assist can be used to connect customers with employees, departments, hours of operation and even product information, freeing key staff from repetitive low value tasks to focus on higher value functions. Based on Lyrix technology, Speech Assist ensures continuous speech recognition improvement over time through its built-in enhanced smart recognition capabilities.

“I am happy to grant Telovations with a Product of the Year Award. The editors of INTERNET TELEPHONY have verified that Speech Assist displays quality and innovation plus provides real needs in the marketplace,” stated Rich Tehrani, CEO, TMC. “I would like to congratulate the entire team at Telovations for their commitment to advancing IP communication technologies.”

2011 Product of the Year winners are published in the January/February 2012 issue of INTERNET TELEPHONY magazine, (www.itmag.com). INTERNET TELEPHONY has been the authority in IP communication since 1998(TM).

For more information about TMC, please visit www.tmcnet.com .

About Telovations:
Based in Tampa, FL, Telovations is a next-generation managed service provider pioneering the delivery of business communications in a Software-as-a-Service model referred to as “Communications-as-a-Service” or CaaS. CaaS from Telovations enables businesses to deploy communications devices and applications on a pay-as-you-go, as-needed basis thus eliminating the need for capital investment and ongoing overhead. Offering the latest communications technology coupled with a Quality of Service guarantee, Telovations provides businesses both flexibility and scalability that they might not otherwise afford. Telovations’ services offer a compelling alternative to traditional telecommunication services. For additional information about Telovations’ communication and collaboration solutions please visit www.telovations.com or call 1-877-934-6668.

About INTERNET TELEPHONY magazine:
INTERNET TELEPHONY has been the IP Communications Authority since 1998(TM). Beginning with the first issue in February of 1998, INTERNET TELEPHONY magazine has been providing unbiased views of the complicated converged communications space. INTERNET TELEPHONY offers rich content from solutions-focused editorial content to reviews on products and services from TMC Labs. INTERNET TELEPHONY magazine reaches more than 225,000 readers, including pass-along readers. For more information, please visit www.itmag.com .

About TMC:
TMC is a global, integrated media company that helps clients build communities in print, in person, and online. TMC publishes the Customer Interaction Solutions, INTERNET TELEPHONY, Next Gen Mobility and Cloud Computing (formerly InfoTECH Spotlight) magazines. TMCnet.com, which is read by two million unique visitors each month, is the leading source of news and articles for the communications and technology industries. TMC is the producer of ITEXPO, the world’s leading B2B communications event. In addition, TMC runs multiple industry events: 4G Wireless Evolution; M2M Evolution; Cloud Communications Expo; SIP Tutorial 2.0:Bringing SIP to the Web; Business Video Expo; Regulatory 2.0 Workshop; DevCon5; HTML5 Summit; CVx; AstriCon; StartupCamp; MSPAlliance MSPWorld and more. Visit TMC Events for a complete listing and further information.

For more information about TMC, visit www.tmcnet.com .

News Source: Telovations Inc. :: This press release was issued on behalf of the news source by Send2Press® Newswire, a service of Neotrope®. View all current news at: http://Send2PressNewswire.com .

Telovations Speech Assist is a cloud-based speech solution that fundamentally changes the way business communicates. Proven highly accurate, Speech Assist lets callers simply say the name of the person they would like to speak with. Telovations Speech Assist delivers a superior caller experience leading to increased customer satisfaction and higher employee productivity.

“With the increasing number of mobile workers, the ability to reach the person you would like to speak with without having to type the name or extension on the key pad of your phone is a huge advantage,” said Mark Swanson, Telovations CEO. “Being able to speak the name or extension decreases misdialed numbers and increases safety of callers who may be driving or walking while dialing.”

Speech Assist can be used to connect customers with employees, departments, hours of operation and even product information, freeing key staff from repetitive low value tasks to focus on higher value functions. Based on Lyrix technology, Speech Assist ensures continuous speech recognition improvement over time through its built-in enhanced smart recognition capabilities.

Built on the BroadSoft platform, Telovations’ cloud based auto attendant has enabled customers to consolidate multiple premise based auto attendants and decrease the number of phone lines required, reducing costs and increasing efficiency. Enabling customers to call one number and reach anyone in the company, regardless of location, increases customer satisfaction, and with the addition of Speech Assist reaching the person you would like to speak with is even easier.

About Telovations, Inc.:
Based in Tampa, FL, Telovations is a next-generation managed service provider pioneering the delivery of business communications in a Software-as-a-Service model referred to as “Communications-as-a-Service” or CaaS. CaaS from Telovations enables businesses to deploy communications devices and applications on a pay-as-you-go, as-needed basis thus eliminating the need for capital investment and ongoing overhead. Offering the latest communications technology coupled with a Quality of Service guarantee, Telovations provides businesses both flexibility and scalability that they might not otherwise afford. Telovations’ services offer a compelling alternative to traditional telecommunication services.

For additional information about Telovations’ communication and collaboration solutions please visit www.telovations.com or call 1-877-934-6668.

News Source: Telovations Inc. :: This press release was issued on behalf of the news source by Send2Press® Newswire, a service of Neotrope®. View all current news at: http://Send2PressNewswire.com .

Funding for the deal was partially provided by Silicon Valley Bank. Financial terms of the deal were not disclosed. Telovations will grow its regional presence in North Carolina as well other Southeastern states. Paul Levering, founder and CEO of FeatureTel, will assume the role of Regional President, Mid-Atlantic and take a seat on the Telovations Board of Directors.

“We are pleased to be joining forces with a company that has demonstrated such success in cloud communications and collaboration,” said Paul Levering, founder and CEO of FeatureTel. “Telovations now offers FeatureTel customers an industry leading call center solution, robust call recording capabilities and enhanced desktop and CRM integration solutions, in addition to our hosted IP telephony offerings.”

Mark Swanson, co-founder and CEO of Telovations, stated, “In addition to accelerating our growth plans, Telovations looks forward to leveraging FeatureTel’s award winning customer service, as well as its application development expertise, to offer additional solutions to our customers nationwide.”

The company headquarters will be in Tampa, Fla., with presence in Atlanta, Ga., and Jacksonville, Fla. The mid-Atlantic region will be based in Research Triangle, North Carolina.

About FeatureTel:
Founded in 2003 in Apex, N.C., FeatureTel offers hosted VoIP business telephone service over private networks for companies of all sizes across the Carolinas, providing a cost-effective, feature-rich alternative to traditional phone service. FeatureTel was the first Hosted VoIP carrier in North Carolina to receive the Competitive Local Exchange Certification (CLEC) by the state’s Utilities Commission and was named to the 2010 Inc. 5000 ranking of the nation’s fastest-growing private companies.

About Telovations:
Telovations is the fastest growing next-generation managed service provider pioneering the delivery of business communications in a Software-as-a-Service model referred to as “Communications-as-a-Service.” CaaS from Telovations enables businesses to deploy communications devices and applications on a pay-as-you-go, as-needed basis thus eliminating the need for capital investment and ongoing overhead. Offering the latest communications technology coupled with a Quality of Service guarantee, Telovations provides businesses both flexibility and scalability that they might not otherwise afford.

Telovations supports customers across North America and was named to the 2010 Inc. 500 list of fastest growing private companies. For additional information about Telovations’ communication and collaboration solutions, please visit www.telovations.com or call 1-877-934-6668.

News Source: Telovations Inc. :: This press release was issued on behalf of the news source by Send2Press® Newswire, a service of Neotrope®. View all current news at: http://Send2PressNewswire.com .

Using the 4G wireless router, phones can be set up with plug ‘n’ play simplicity – instantly connecting users to the rest of the company network using the same features, dialing plan, full DID phone numbers, and extension dialing. The Telovations Toolbar, Web conferencing, Unified Communications dashboard and Outlook integration are also available to the Anywhere4Office user, along with full call detail records.

“Telovations Anywhere4Office is a natural extension to our mobility and business continuity offerings,” said Mark Swanson, Telovations’ CEO. “The ability to quickly set up a mobile office anywhere you want and instantly establish business class communications provides the flexibility needed in today’s dynamic business environment. It reinforces collaboration over collocation meeting the needs of the 21st century business.”

With the increasing number of disasters in the headlines, Anywhere4Office provides a low cost way for businesses to maintain continuity no matter what. Disaster Recovery is a critical issue and Anywhere4Office joins Telovations’ Disaster Redirect, Remote Office and Anywhere business continuity offerings to keep companies connected.

About Telovations Inc.:
Based in Tampa, Florida, Telovations is a next-generation managed service provider pioneering the delivery of business communications in a Software-as-a-Service model referred to as “Communications-as-a-Service” or CaaS. CaaS from Telovations enables businesses to deploy communications devices and applications on a pay-as-you-go, as-needed basis thus eliminating the need for capital investment and ongoing overhead. Offering the latest communications technology coupled with a Quality of Service guarantee, Telovations provides businesses both flexibility and scalability that they might not otherwise afford. Telovations’ services offer a compelling alternative to traditional telecommunication services.

For additional information about Telovations’ communication and collaboration solutions please visit www.telovations.com or call 1-877-934-6668.

News Source: Telovations Inc. :: This press release was issued on behalf of the news source by Send2Press® Newswire, a service of Neotrope®. View all current news at: http://Send2PressNewswire.com .

Criteria considered for the award included role in the organization, contribution to the community, strategic initiatives and integrity and ethics in management and business practices. Donald’s exemplary performance in each of these categories has resulted in many awards and recognition, both individually and for the company.

In 2010 Telovations was named Outstanding Business of the Year by the St. Petersburg Area Chamber of Commerce, 10th Fastest Growing Private Company on the Tampa Bay Business Journal’s Fast 50 list and the 213th Fastest Growing Private Company on the Inc. 500 list, in no small part due to Donald’s contributions.

Donald’s commitment to the company and the community is shown in a variety of ways, from his stewardship of the company’s resources to his willingness to roll up his sleeves and pitch in wherever necessary, to applying his energy and passion for “doing things the right way the first time” to his volunteer work with Curtis Fundamental Elementary School, the Dunedin Youth Sailing Association, and the Boy Scouts. He proudly displays his Friends of Scouting for the West Coast Florida Council badge in his office.

About Telovations:
Telovations is a next-generation managed service provider pioneering the delivery of business communications in a Software-as-a-Service model. Telovations is a leader in “Communications-as-a-Service” or CaaS, an outsourcing model for Unified Communications (UC). CaaS allows businesses to selectively deploy communications devices and modes on a pay-as-you-go, as-needed basis thus eliminating the need for capital investment and ongoing overhead. Services include phone system and call center functionality, instant messaging, desktop fax, web collaboration and conferencing applications.

Telovations offers both the flexibility and expandability to add or remove devices, lines, modes or coverage on demand with no upfront costs. Our customers are able to focus on their core operations, reduce operating expenses and quickly deploy the latest productivity enhancing applications. Telovations’ services offer a compelling alternative to traditional telecommunication services for our target markets – mid-sized multi-location healthcare, financial and other professional services firms. Telovations has received numerous awards including the local Chamber’s Business of the Year, Fast 50 award and Inc. 500 award. We serve over 400 customer locations with a focus on the Southeastern United States.

More information is available at http://www.telovations.com .

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“Fast growth at any time is a big achievement; fast growth during the past few years is just short of miraculous,” said Inc. editor Jane Berentson. “The Inc. 500 consists of these just-short-of miraculous companies, the ones that through ingenuity and ambition have increased revenue, hired employees, and grown fast in difficult economic times.”

The 2010 Inc. 500, unveiled in the September issue of Inc. magazine (available on newsstands August 24 to November 16 and on Inc.com), is a group of companies that are smaller but much faster-growing than last year’s crop. Aggregate revenue is $11.3 billion-down from last year’s $18.4 billion-but median three-year growth is 1,231 percent, substantially up from last year’s 880.5 percent. The companies on this year’s list employ more than 45,000 people. Complete results of the Inc. 500, including company profiles and an interactive database that can be sorted by industry, region, and other criteria, can be found at Inc.com/500 .

“I am proud of our employees for achieving this milestone and appreciate the support we have received from our customers over the past few years,” said Mark Swanson, CEO of Telovations. “As we continue to add services and expand our offerings we are committed to providing companies with flexibility and scalability enabling their businesses to grow.”

Methodology:

The 2010 Inc. 500 is ranked according to percentage revenue growth when comparing 2006 to 2009. The companies of the Inc. 500 represent the top tier of the Inc. 5000, which can be found at www.inc.com/500 .

About Inc. Magazine:

Founded in 1979 and acquired in 2005 by Mansueto Ventures LLC, Inc. (www.inc.com) is the only major business magazine dedicated exclusively to owners and managers of growing private companies that delivers real solutions for today’s innovative company builders. With a total paid circulation of 712,647, Inc. provides hands-on tools and market-tested strategies for managing people, finances, sales, marketing, and technology.

About Telovations:

Telovations (www.telovations.com) is a next-generation managed service provider pioneering the delivery of business communications in a Software-as-a-Service model referred to as “Communications-as-a-Service” or CaaS. CaaS from Telovations enables businesses to deploy communications devices and applications on a pay-as-you-go, as-needed basis thus eliminating the need for capital investment and ongoing overhead. Offering the latest communications technology coupled with a strict Quality of Service guarantee, Telovations provides businesses both flexibility and scalability that they might not otherwise afford. Customers are able to focus on their core operations while at the same time reduce operating expenses and deliver the latest productivity enhancing applications to their operations.

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STORY REFERENCES: Telovations Ranks No. 213 on the 2010 Inc. 500 with Three-Year Sales Growth of 1,391.5 Percent, Telovations Inc, 2010 Inc 500, telovations, software, SaaS, Communications-as-a-Service, CaaS, managed service provider, CEO Mark Swanson, Florida

“We are pleased to have Elizabeth join our management team,” says Telovations’ President and CEO, Mark Swanson. “Elizabeth has an impressive track record of leading high-performing sales and marketing efforts for several telecom companies. We look forward to her fresh perspective and support of our strategic direction.”

Prior to joining Telovations, Elizabeth was the Vice President of Sales and the Chief Marketing Officer at Miller Heiman where she oversaw the marketing strategy for the company. Previously, she has held similar key executive sales and marketing roles at M5 Networks, Progress Telecom, Focal Communications, Aerie Networks, and Level 3. Elizabeth has a BBA degree in Finance and Accounting from the University of Notre Dame.

“Joining Telovations was an easy decision for me,” says Elizabeth. “They have an excellent business model which is evident by the continuous year-over-year revenue growth and customer satisfaction results. I have been following the company’s progress and am excited about the potential for cloud-based communications services. I look forward to being a part of this wonderful team.”

About Telovations:

Tampa-based Telovations provides cloud-based Communications as a Service (CaaS) to enterprises and wholesale carriers throughout the U.S. Telovations’ services include business-ready converged voice and data IP communications packages, Hosted PBX VoIP service, SIP trunks, network monitoring, diagnosis and event management, private line and multi-site MPLS connections, fax-to-email services, toll-free numbers, and wholesale carrier termination. Visit www.telovations.com .

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STORY REFERENCES: Telovations Welcomes Elizabeth Vanneste as Vice President of Sales and Marketing, Elizabeth Vanneste, Telovations, CEO Mark Swanson, Hosted PBX market, VoIP service, SIP trunks, network monitoring, diagnosis and event management, cloud-based Communications as a Service, CaaS

Telovations provides hosted PBX phone service over a private network to hundreds of businesses throughout the United States. Telovations CEO Mark Swanson credits the impressive revenue growth to the company’s innovative business-transforming technologies, talented employees and excellent customer service.

“In this new economy, most business owners aren’t excited about spending tens of thousands of dollars on a new phone system, but they know that it plays an important role in their ability to operate effectively,” explains Swanson. “Our flexible, pay-as-you-go model allows businesses to adopt the latest communications technology without any upfront capital expense. Telovations enables companies to future-proof their businesses while decreasing overall costs.”

Telovations’ “Communication-as-a-Service” approach, which is employed by seven other “Fast 50″ firms, bundles hardware, software, telephone lines, fax service, Internet, audio and Web conferencing and unified communications.

“More firms are starting to embrace this new concept because it offers unprecedented flexibility and substantial cost savings, which boost the bottom line. In today’s economy, successful firms can’t afford not to align expenses with revenues,” says Swanson.

Telovations was also recently honored with the prestigious St. Petersburg Area Chamber of Commerce 2010 Business of the Year Award for the company’s staying power, innovativeness, response to adversity and contributions to the local community. The company is on the fast-track to becoming a trusted supporter and contributor to businesses in both the Tampa Bay region as well as the entire state.

About Telovations:

Tampa-based Telovations specializes in providing IP communications systems to enterprise business customers and wholesale carriers throughout the U.S. Telovations’ services include business-ready converged voice and data IP communications packages, VoIP Hosted PBX, SIP trunks, network monitoring, diagnosis and event management, private line and multi-site MPLS connections, fax-to-email services, toll-free numbers, and wholesale carrier termination. For more information, visit www.telovations.com .

News Source: Telovations Inc. :: This press release was issued by Send2Press® and is Copyright © 2010 Neotrope® News Network – all rights reserved.