The Talk of the Town News and Awards, a division of CMUS, honors businesses and professionals excelling in customer service using a rating system that’s based on countless hours of research and feedback from almost one million consumer-review websites, blogs, social networks and business rating services. These reviews and other award information are used to determine the top companies across the country, and only businesses with a four- or five-star rating receive the awards.

Along with the regular features and articles, upcoming issues of Customer Care News Magazine will include profiles and case studies of recipients of the Talk of the Town Award for Excellence in Customer Satisfaction, as well as increased coverage of trends and issues that impact online reputation management and customer service.

Dale Jaslove, Publisher at Customer Care News Magazine said “The addition of the CMUS Talk of the Town Awards as a sponsor is important to our magazine because it will give us the inside track to learn from small, medium and large companies that are leading the way in customer care as well as identifying trends from their extensive data and research they have collected.”

The contributions from the Talk of the Town Awards will begin with the summer edition.

Past issues of the publication have included content from contributors such as Bruce Jones, programming director of the Disney Institute, the professional development and external training arm of The Walt Disney Company; Richard Levick, Esq., crisis communications expert and President and CEO of Levick Strategic Communications; the Forum for People Performance Management and Measurement, a Naperville-Illinois-based research center affiliated with Northwestern University; and question and answer sessions with the leadership of the United Auto Workers, (UAW).

For more information, advance articles or to see the recently released spring issue, please visit www.customercarenews.com .

About Celebration Media U.S. and Talk of the Town News and Awards:
Celebration Media U.S. (CMUS) provides companies with valuable information on improving customer care through its publishing division, which produces Customer Care News Magazine, and its research department, which provides businesses with information on customer service best practices.

News Source: Celebration Media U.S. :: This press release was issued on behalf of the news source by Send2Press® Newswire, a service of Neotrope®. View all current news at: http://Send2PressNewswire.com .

The lead story of the newsletter is “Building Customer Loyalty through Higher Emotional Intelligence,” which is defined as the ability to build and maintain positive relationships through managing emotions, empathetically connecting with people, trusting “gut” feelings, being aware of and attending to nonverbal communication, and its critical role in customer service.

The article explores the science of emotional intelligence as it relates to the restaurant industry and how people skills play a large role in customer loyalty, client retention and market share. The featured article is written by Dr. Keith Levick, Associate Publisher of Customer Care News, a subsidiary of Celebration Media U.S. and its sister company, Talk of the Town Awards.

The highly informative newsletter, designed to help businesses improve customer care and generate higher customer satisfaction ratings on outcome studies and customer loyalty, will also include articles on the latest trends and issues in customer care and views from leading industry experts.

For more information about Talk of the Awards Newsletter, please visit Customer Care News Magazine at www.customercarenews.com, Talk of the Town News at www.talkofthetownnews.com, e-mail us at customercare@talkofthetownnews.com or contact Talk of the Town News at 877-498-6405.

About Celebration Media U.S. and CMUS Talk of the Town Awards:
Celebration Media U.S. provides companies with valuable information on improving customer care, through its publishing division, which produces Customer Care News, and its research department, which provides businesses with information on customer service best practices. This commitment has led to the creation of Talk of the Town Awards and the CMUS Power Ratings™ award program, which are dedicated to identifying companies that are excelling in high-rated customer service feedback and offering them valuable marketing opportunities to leverage their award.

News Source: Celebration Media U.S. :: This press release was issued on behalf of the news source by Send2Press® Newswire, a service of Neotrope®. View all current news at: http://Send2PressNewswire.com .

This is the third year Celebration Media and Talk of the Town News have rewarded companies with its Talk of the Town Award for Excellence in Customer Satisfaction. The award honors companies and professionals in the U.S. and Canada that provide excellent customer service, as reported by their customers through no-cost, user review websites, blogs, social networks and business rating services.

To determine 2011 award recipients, Celebration Media’s dedicated team of researchers spent more than 6,000 hours analyzing customer experiences, and rating each company or professional using their star ratings system, CMUS Power Ratings™. Only those with a 4 to 5 star rating received the award.

Among the types of organizations and professionals eligible to receive these awards are hospitals, dentists, accountants, physical therapists, veterinarians, optometrists, insurance, chiropractors, lawyers, financial planners, restaurants, bakeries, event centers, home improvement companies, florists, spas, salons and mortgage companies, in addition to several other categories.

For more information about the Talk of the Town Award or its sponsors, please visit http://talkofthetownnews.com/ or contact CMUS and Talk of the Town News at 877-498-6405.

About Celebration Media U.S. and CMUS Talk of the Town Awards Power Ratings™:
Celebration Media U.S. provides companies with valuable information on improving customer care, through its publishing division, which produces Customer Care News, and its research department, which provides businesses with information on customer service best practices. This commitment has led to the creation of Talk of the Town Awards and the CMUS Power Ratings™ award program, which are dedicated to identifying companies that are excelling in high-rated customer service feedback and offering them valuable marketing opportunities to leverage their award.

News Source: Celebration Media U.S. :: This press release was issued on behalf of the news source by Send2Press® Newswire, a service of Neotrope®. View all current news at: http://Send2PressNewswire.com .