Regional Concrete-Cutting Company Increases Sales through Consumer Education

BOSTON, MA – June 21 (SEND2PRESS NEWSWIRE) — Affordable Concrete Cutting, based in Saugus, MA, but servicing the greater New England area, is laying the foundation for a loyal customer following through education and communication. Affordable Concrete Cutting now services over 1000 satisfied customers every year – homeowners and contractors.

Owner, Scott Hensley, built the company from the ground up and has seen incredible growth since its inception in 2003. He attributes this to keeping the lines of communication open with customers, providing them with educational resources and treating them with respect and understanding.

Hensley also explains that he is one of the few concrete-cutting companies out there that has a strong presence on the Internet.

“I don’t like selling and had to find a way to get my message out there,” Hensley explained. “Offering services online also gives customers the chance to learn about what we do and how we do it, before they call.”

The Web site,, provides access to home-improvement articles on topics such as landscaping, kitchens, bathrooms, flooring, heating and cooling and more. Loan information for home-improvement projects can also be found. Other articles provide information that includes “how-to” tips and arms customers with the information that they need to make an educated decision.

“We provide good old-fashioned service,” Hensley said, “and there just isn’t anyone else out there who does that anymore. We do not believe in unreturned phone calls, and want customers to talk to people, not machines, right from the start. When a customer calls, they get me, and they like that!”

Affordable Concrete Cutting specializes in cutting doorways in concrete foundations, but also offers other services that include: cutting and removal, concrete wall sawing, concrete core drilling, concrete slab sawing, interior trenching and jack hammer service.

The majority of Affordable Concrete Cutting’s business is geared to small to medium sized residential and commercial contractors.

“We are committed to providing the highest quality and most reliable service in the industry.” Hensley said. “We pride ourselves on treating our customers the same way that we want to be treated and we absolutely and unconditionally guarantee all of our work.”

Highly-trained staff combined with the latest state-of-the-art concrete cutting and core drilling equipment equals a winning formula; affordable rates also add to customer satisfaction.

“And, unlike many of our competitors,” Hensley explained, “we specifically specialize in concrete cutting, not an array of unrelated services.”

The company is fully insured by liability and workers’ compensation insurance, leaving nothing to chance.

Affordable Concrete Cutting services over 1000 satisfied customers every year – homeowners and contractors.

“If they promise that the job will be completed in a professional and timely manner,” explained one satisfied customer, “you can believe that it will be.”

The Web site also provides customers access to a photo gallery so they can visualize how projects will look upon completion.

“Whatever you may need, we have seen it and done it literally thousands of times,” Hensley said. “We are here to answer questions, and to make sure that the project goes smoothly. Education and communication is the key to our customers’ satisfaction.”

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News Source: Affordable Concrete Cutting :: This press release was issued by Send2Press® and is Copyright © 2006 Neotrope® News Network – all rights reserved.

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